Terms & Conditions
We work in a very dynamic marketplace where the product sales are meeting high international demand. Prices and availability of products can change quickly due to these sales. So when you are interested in a product buy it now because tomorrow it may not be available. This fluctuation is beyond our control.
PLEASE READ THE FULL DETAILS OF OUR PRODUCT DESCRIPTION COMPLETELY BEFORE MAKING YOUR PURCHASE.
Thank you for shopping at our store
1.We accept a number of payment methods including shopify payments and Paypal that are available on checkout. Be aware due to new security measures as at 1/1/2018 Paypal can take up to 5 days to process payments.
This allows for you and our payment protection.
1.How much is shipping and handling (S&H)? Most of our products are rated as free shipping. Some large items are shipped with international carriers such as DHL, UPS and others and a charge is applied for these services. Be aware remote locations can occur additional charges as a surcharge to the original freight charge. We will advise you of these charges and confirm with you before shipping. We have tried our best to bring these exceptional products to you at the most reasonable shipping rates. During holiday and peak periods the delivery time can be extended though not normally past the maximum delivery time for the type of service as listed below: The 2 peak times when delivery can get extended are Chinese New Year and Golden Week
Shipping Company Estimated Delivery Time -Free Standard Shipping is our normal shipping rate.
Economy Shipping China Post 24-49 days
China Post Registered Air Mail 24-49 days
ePacket 13-20 days
Singapore/Malaysia Post 26-51 days
HongKong Post Air Mail 23-51 days
Standard Shipping 20-41 days
EMS 11-19 days
Fedex IE 11-20 days
TNT 10-32 days
Fedex IP 8-14 days
DPEX 13-21 days
DHL 8-16 days
UPS Express Saver 10-19 days
UPS Expedited 12-18 days
2.Please make sure the Ship-To address you type during checkout is correct it must be an Australian Postal Address(where mail is being received). We are not responsible for any wrong or undeliverable addresses.
3.Local pick up is not available.
4.Items are generally shipped 3-5 business days after your payment has been cleared (Sat. & Sun. excluded.).
5.An e-mail will be sent to your e-mail address upon shipping. If you do not receive this e-mail in 5 Business days, please contact us to check the status of your transaction.
6.International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges and are out of our control.
Return & Warranty
1.Please read description of products. For warranty and return policy
2.Our warranty does not extend to any products that are physically damaged or that are not operated under normal operating conditions or as a result of misuse or improper installation on the buyer/user's part.
3.Our suppliers stand behind every product we sell. If you're not pleased with your purchase, Our suppliers will be happy to make good under normal consumer guarantees.
5.For all returned products, at purchasers shipping expense, generally mail, please contact us for the returning address.
1.ALL replies will be sent to your email, if you do not receive a response within 1-2 business days, please contact us again after checking your spam folder.
2.Email is the priority of our customer service.
1. Your feedback will help and assess how well we are doing and is much appreciated.
2. If you are not satisfied with a purchase, please contact us first via our email. Your messages will be answered within 1-2 business day. We shall try our best to solve your problem to your satisfaction.